Scenario One - Gap Analysis

Running head : GAP ANALYSIS : Global converse theoryGap analytic thinking : Global communication theory[Name]University of PhoenixGap Analysis : Global CommunicationsThe excogitation of this study is to value the current situation at the prospered biotechnology keep company , Global Communications read the issues or opportunities , problems , ethical dilemmas , and lay together remainder-state goals . Global Communications has experienced more than 50 percent depreciation in its stock . The company has suggested that their clog is amplificationd competition in topical anesthetic and global markets as well as diversified product line companies . Benchmark companies much(prenominal) as Continental Communications Inc , AT T , Verizon Communications , and other have managed to creatively overcome persistence stroke whil e remaining lucrativeGlobal Communications goals and objectives are to success wide-cuty argue in the evolving telecommunication industry improve earning per persona (EAP , visit customer demands , and increase wampum and tax incomes . To that end , the old comportership group up developed a strategic devise to come before new services to its meek stage business and consumer customers and identified cost-cutting measures . The contrive will increase revenues and profit with an aggressive globalisation initiative , which outsource and downsize municipal cry out centers and create centers in India and Ireland GC s strategies must sprout into a win-win situation for its stakeholders-stockholders , the display panel of directors , commission employees , Technologies Workers northward (TWU , small businesses and consumer customersSituation AnalysisIssue and Opportunity IdentificationGlobal Communications wants to increase revenues , and profits , through more aggr essive globalization . focus s strategic ! line of achievement of study addresses the desires of the Board of Directors to more effectively contend in local markets and expand into the global however , the plan has circumscribed solutions and major implications . The exclusion of TWU from negotiations coupled with ineffective communications has resulted in a reduction force (RIF ) that can lead to great constitutional conflicts .

With the board s approval , the senior team plans overly cut cost by outsourcing downsizing the domestic call centers , and relocating employees (to India and Ireland ) at a lower salaryEffective communication between managemen t , employees , and union is necessary to resolve the internal differences . A business manner of this magnitude warrants a more personal go up such as face-to-face communication , quite an than email . Kreitner and Kinicki (2004 ) note that Face-to-face is the richest from of communication . It provides immediate feedback and allows for remark of quaternate delivery cues such as body language and caliber of voice (p .20 ) The opportunity exists to address immediate concerns and issues that endanger the organization s financial stability and structureIt is questionable , whether the strategic plan , in current form outline all GC s rising problems and solutions fortunately , there is an opportunity for management to reevaluating the conclusiveness-making crop whereby , hear out other alternatives to increasing both revenue and profits without outsourcing or downsizing their domestic call centers Although , the senior team has developed a plan , they should reevaluate th e implications of their stopping target . Bateman a! nd Snell (2004 ) state decision makers should (1 ) identify and diagnose the problem (2 deflection under alternative solutions (3 ) evaluate alternatives (4 ) make the choice (5 ) experience the decision , and (6 ) evaluate the decision...If you want to get a full essay, coif it on our website: OrderCustomPaper.com

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